Return and Refund Policy
Last updated: 31 July 2026
We want you to love what you wear. If your Olive Sunday piece is not quite right, you may request a return within 30 days of receiving your order.
Return eligibility
To qualify for a change-of-mind return, the item must be:
- unworn and unused;
- in its original condition;
- returned with its original packaging and tags; and
- accompanied by proof of purchase.
For hygiene reasons, earrings that have been worn or removed from sealed hygiene packaging cannot be returned for change of mind.
Gift cards, personalised items and final-sale items clearly marked as non-returnable before purchase are also excluded from change-of-mind returns. These exclusions do not limit your rights concerning faulty, damaged or incorrectly supplied products.
Starting a return
Email support@olivesunday.com within 30 days of delivery. Include your order number and the item you would like to return.
Please wait for our return instructions and return address before sending anything back. Parcels sent without approval may be delayed or unable to be accepted.
Package the item securely and use a tracked shipping service. Keep your shipping receipt and tracking information until the return is complete.
Return shipping
For change-of-mind returns, return shipping costs are the customer’s responsibility.
If an item is faulty, damaged on arrival or different from what you ordered, contact us before returning it. We will arrange an appropriate solution and cover reasonable return costs where required.
Refunds
We’ll inspect your return after it arrives and email you with the outcome. Approved refunds are issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear. Processing times may vary depending on your bank or payment provider.
Original shipping charges are not refunded for change-of-mind returns.
If a promotion required multiple items to qualify, such as “Buy 2, Get 2 Free,” the value of the items kept may be recalculated under the promotion when part of the order is returned.
Exchanges
For the fastest exchange, contact us first. We may ask you to return the original item and place a new order. Product availability cannot be guaranteed.
Faulty, damaged or incorrect products
Please inspect your order when it arrives. If anything is faulty, damaged or incorrect, email us promptly with your order number and clear photographs so we can make it right.
Nothing in this policy excludes or limits consumer rights and remedies that cannot legally be excluded.
Contact
For return or refund assistance, email support@olivesunday.com. Our Customer Care team aims to reply within 1–2 business days.