Frequently Asked Questions
How can you contact me?
I'm here for you!
Whether you have a question or just want to chat about jewelry, I'm here to help 24/7.
My opening hours:
Mon – Fri: 9 AM – 5 PM
Sat – Sun: 11 AM – 4 PM
I will do my best to respond within 48 hours, but I always try to respond as quickly as possible.
Write to me at:
support@everajewellery.com
How much time do I have to return my order?
I would like you to fall in love with this piece of jewelry as much as I fell in love with making it.
You can return your order within 30 days of receipt.
Are the jewelry durable? Will they not discolor?
Yes. My jewelry is made of high-quality materials and I paid special attention to durability during the design.
Since they are made of stainless steel, they are 100% waterproof: they will not discolor or lose their color even with frequent contact with water.
How is my jewelry made?
Each piece of jewelry is made with the utmost care and attention to detail.
I carefully select the most beautiful gemstones and materials and personally oversee every step of the creation process in my workshop. My goal is to create jewelry that is not only beautiful, but also durable for many years.
Is there free shipping?
As we prepare for retirement, we have decided to give away our remaining stock as a final farewell gift. Because the products themselves are 100% free, we just ask our customers to cover theshipping fee so we can successfully fulfill and mail out every final order.
CUSTOMER CARE
STILL NEED HELP?
Can’t find the answer you’re looking for? Our Customer Care team is happy to help.
Please include your order number so we can assist you as quickly as possible. We aim to respond within 1–2 business days.
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